OpsTalent are talented enthusiasts and specialists in outstanding tasks!

At OpsTalent, we focus on a culture that we build ourselves according to the value of 5H. When you enter our office, you will surely sense a positive atmosphere, a good dose of humour and the respect we have. For us, work is not only professional satisfaction, but also carrying out projects with passion.Duties and Responsibilities

Provide superior customer service and multichannel support in English (phone, email, and chat).
Assist customers with issues related to parcel lockers (remote opening, PIN codes, parcel redirection).
Resolve problems at partner pickup points and clarify parcel statuses (e.g., “in transit,” “delivered”).
Meet performance metrics in areas such as Customer Satisfaction, Average Handling Time
Perform remote troubleshooting for parcel lockers and help resolve technical issues.
Provide accurate information about parcel statuses and movements.

Requirements:

Readiness to work Monday-Friday between 8.00-23.00, Sat-Sun 8-21
Availability to work at least 2 weekends per month
Availability for full time or part time, guaranteed minimum 100 hours/month
Paid training with attendance expected
Strong in spoken and written English (at least C1)
High-speed internet – fixed broadband
Experience in customer service, and/or Help Desk environments
Ability to show empathy, patience and ownership of customer issues
Excellent detail orientation, prioritizing and work organization
Part-time candidates willing to work during weekends are welcome.

We offer

Full remote or hybrid work
Salary range 32-35 zł gross/h
Company equipment for work from home
Individual paid training and real-time coaching if needed
Transparent feedback
A unique atmosphere based on the inner culture and values of 5H
Chillout zone in our colorful office (billiard, massage chairs, comfortable camper to take a nap)
Multisport card, private medical care, life insurance

Customer Service Specialist with English

Opis oferty